SHIPPING POLICY
Shipping within Australia:
Standard Australian Post is used to ship our products within Australia with a shipping rate calculated by size and weight.
​
All orders will be processed within 2-3 business days. A confirmation email with a tracking number will be sent immediately once the parcel has been dispatched.
​​
Order dispatched after funds clear: When purchasing your order, funds may not be immediately cleared into the nominated bank account. It may take up to 2-3 business days for the money to clear. Once the funds have cleared, normal processing times will commence from this date, not from the date of purchase.
RETURN & EXCHANGE POLICY
All Purchases:
No refunds will be given for a change of mind circumstance.
I
Handmade Ceramic Purchases:
As the product is completely handmade, no two items will be identical or replicated. If the item(s) is the exact product available to purchase it will be clearly noted within the description section of the item. Otherwise, it will clearly noted that the item(s) will be of similar nature/design of the product displayed/photographed. It is the customers responsibility to read the product(s) description and make the decision to purchase the product after the fact.
If the product arrives and is not accurately described as per the product information listed on www.rhondamattheypottery.com the customer must notify staff at Rhonda Matthey within 24 hours of receiving the goods.
The customer may be asked to provide photo evidence of why they are not satisfied with the goods. Staff at Rhonda Matthey Pottery will inspect the product to assess if it deems fit for a replacement. If replacement is approved, the product(s) must be returned to Rhonda Matthey Pottery at the customers own expense. The item will be replaced and shipped at our expense.
Damage Goods:
Staff at Rhonda Matthey Pottery will always make sure that all products are packed efficiently to ensure safe arrival of undamaged goods. No refund will be given due to shipping damage.
Product disclaimer:
All products made and supplied by Rhonda Matthey Pottery are of premium quality and suitable for the intended purpose of use. All descriptions of products will be accurately and honestly photographed and described. Handmade ceramics are all unique and organically formed, therefore, each piece will be different from the next.
If anything is unclear or you have more questions feel free to contact our customer support team via email: RhondaMattheyPottery.com